Construction · Plumbing

You acquired 10 plumbing companies in 3 years. Your dispatch data still lives in 10 different systems.

Emergency response times, flat-rate pricing performance, service agreement revenue, licensing pipelines, compliance testing, and multi-location financials — each in a different system, each requiring manual reconciliation. PE sponsors want one dashboard. Your team is building spreadsheets. We build the layer that connects everything.

The VisionWrights Pipeline

One unified view of your Plumbing platform

We extract data from every system your platform already uses, then transform and unify it so your team stops chasing spreadsheets and starts making real-time decisions.

Your Existing Systems

Dispatch / FSM PlatformServiceTitan · Housecall Pro · Jobber · FieldEdge
Accounting / ERPQuickBooks · Sage · NetSuite · Viewpoint
Payroll & HRADP · Paychex · Workforce data
Service AgreementsMaintenance contracts · Renewals · Backflow testing schedules
Flat-Rate PricingPrice books · Option sheets · Job costing data

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VisionWrights Pipeline

Data Extraction

Transformation

Unified Data Lake

surfaced instantly

What You Get

Operations Dashboard

Emergency response, workforce, service agreement KPIs

Financial Rollup

Multi-location P&L, flat-rate margin, cash flow

Chat Agent

Ask questions in plain English

Voice Agent

Call updates, hands-free insights

AI-Ready Data Layer

Structured for what comes next

Your Data, Your Way

One Data Platform. Multiple Ways to Access It.

The same unified data layer powers every interface. Your operations manager uses a dashboard. Your branch manager asks a question in plain English. Your plumbers get a voice update on the drive to the next call. Same data. Different access points. All real-time.

Visual Dashboards

For structured analysis and team reviews

  • Plumbing KPIs across every branch — updated daily
  • Drill from portfolio view down to individual technician performance
  • Scheduled reports that arrive in your inbox without staff intervention

AI Chat Agent

For ad-hoc questions in plain English

  • "Which branches improved first-time fix rate this quarter?"
  • "Show me plumbers with the highest average ticket in Q1"
  • "Compare service gross margin across our last 3 acquisitions"

Voice Agent

For hands-free updates on the move

  • Branch managers call in for morning KPI briefings before dispatch
  • Plumbers get next-job context on the drive between calls
  • Leadership gets a verbal summary before investor meetings

All powered by the same unified data layer

The Problem

Plumbing companies face a dispatch profile unlike any other trade. When a pipe bursts at 2 AM, water damage compounds by the minute — response time is not a customer satisfaction metric, it is a liability metric. Emergency calls, scheduled maintenance, flat-rate service work, and new construction projects all compete for the same plumbers, but they run through different workflows and often different systems. Service agreement revenue from drain cleaning contracts and water heater maintenance plans drives recurring income, but renewal rates and contract profitability are tracked in spreadsheets if they are tracked at all.

If you are PE-backed, the complexity multiplies. Plumbing is the most common add-on trade for HVAC-anchored platforms, which means you inherited companies that were already running their own dispatch software, their own flat-rate pricing books, their own licensing records. Baby boomer owners sold because the next generation was not entering the trade — and they took institutional knowledge with them. Your sponsor wants consolidated visibility across all entities. Your team is spending days assembling it manually. And the questions that matter most — which branches are profitable, where response times are slipping, which service agreements are actually making money — take a week to answer.

We build the unified data layer that connects your dispatch platform, ERP, payroll, and service agreement data. Emergency response analytics, flat-rate pricing performance, workforce planning, compliance tracking, and multi-location P&L — all in one place. Works with whatever systems you run.

The KPIs That Matter in Plumbing

We don't build generic dashboards. We build views around the metrics your plumbers, branch managers, and executives actually use to make decisions.

Emergency Response Time

Average dispatch-to-arrival time for emergency calls — by branch, by shift, by day of week. The metric that separates you from competitors and limits water damage liability.

Service Agreement Revenue

Recurring revenue from drain cleaning contracts, water heater maintenance plans, and backflow testing agreements — renewal rates, contract profitability, and upcoming renewal pipeline.

Flat-Rate Pricing Performance

Average ticket by job type, close rate on presented options, and margin by flat-rate category — the profitability metrics that drive residential service revenue.

Workforce Utilization

Plumber hours on emergency vs. scheduled service vs. new construction — across every branch. Apprentice, journeyman, and master plumber capacity tracked separately.

Multi-Location P&L

Revenue, COGS, and gross margin by branch — normalized across acquisitions with different chart-of-accounts structures and flat-rate pricing books.

Licensing & Compliance Tracking

Apprentice-to-journeyman-to-master progression, backflow prevention certifications, water treatment credentials, and continuing education status — across every plumber at every branch.

How We Work

We follow a three-phase approach that most Plumbing platforms complete in weeks, not quarters.

01

Assessment

We audit your operational systems — dispatch, ERP, payroll, service agreements, flat-rate pricing — map data flows across branches and acquisitions, and identify the 5–10 reports that would have the most impact if they ran automatically. You get a clear assessment of where visibility breaks down and what to fix first — not a sales pitch.

02

Build

We connect your systems through a normalized data warehouse. Emergency response analytics, flat-rate pricing performance, service agreement tracking, workforce analytics, and financial reporting — all built on a unified architecture. Role-based access so branch managers see their branch and leadership sees the portfolio. Works with ServiceTitan, Housecall Pro, FieldEdge, QuickBooks, or whatever you run.

03

Adoption

We train your team to use the dashboards and own the data. The goal is an organization that does not need us to pull a report. Your ops and finance teams become self-sufficient within weeks.

Start Here

Operations Visibility Assessment

A 60-minute working session where we map your ServiceTitan setup and connected systems, identify where visibility breaks down across branches, and show you the reports that would have the most impact if they ran automatically. Not a sales pitch — a working session with a deliverable.

Schedule Your Assessment