Field Service Operations
Every return visit costs you $150–300. Your dispatch platform can't tell you why it keeps happening.
First-time fix rate, technician utilization, parts recommendation, and revenue per truck — the metrics that separate profitable service operations from expensive ones. Your dispatch platform collects the data. We turn it into decisions.
The Problem Every Field Service Company Hits
Your dispatch platform — ServiceTitan, FieldEdge, Housecall Pro, simPRO — runs your daily operations. Dispatching, invoicing, scheduling. But when leadership asks “what's our first-time fix rate by branch?” or “which technicians need training vs. which ones need more calls?” — someone downloads a CSV and builds a spreadsheet.
Payroll lives in ADP. Parts inventory lives somewhere else. Customer satisfaction is in a call center tool. Fleet costs are in a GPS system. The dispatch platform was built for dispatching, not for cross-branch analytics. Your people are the connector between these systems — and that work takes hours every week.
We build the intelligence layer that sits on top of your dispatch platform. Parts recommender AI that improves first-time fix rates. Technician performance dashboards. Revenue per truck analysis. Branch comparison without manual compilation. All connected to what you already run.
Choose Your Trade
Each trade has its own dispatch workflows, parts ecosystem, and KPIs. We speak your language.
HVAC
HVAC Field Service Analytics
ServiceTitan · FieldEdge — technicians, first-time fix rate, average ticket
Electrical
Electrical Field Service Analytics
ServiceTitan · FieldEdge · simPRO — electricians, job margin, backlog value
Fire & Life Safety
Fire & Life Safety Field Service Analytics
InspectPoint · Essential · BuildOps · ServiceTrade — inspectors, inspection contract renewal rate, inspector utilization
Plumbing
Plumbing Field Service Analytics
ServiceTitan · Housecall Pro · FieldEdge — plumbers, emergency response time, workforce utilization
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Operations Visibility Assessment
A 60-minute working session where we map your dispatch platform, finance tools, and payroll systems, identify where visibility breaks down across branches, and show you the 5–10 reports that would have the most impact if they ran automatically. Not a sales pitch — a working session with a deliverable.
Schedule Your Assessment